How do I order?
An "Order Form" tab has been added to facilitate ordering.  You may email your order
to : or use the form provided on the next tab.  The form only has places to order three items.  You may submit more than one form if needed.  

If you choose to email directily,  you will need to use the item’s design name when ordering. Be sure to specify quantity and size or color if a choice is provided.
Ex: 2 Ladybug platters, regular size; 1 morning glory deep serving dish.
Be sure to include your name, address, email address for billing and phone number (optional but helpful if order is unclear).

How do I pay?
Once your order is ready for shipment, you will receive an email invoice from us through Paypal.  You may pay with any major credit card.  Paypal does not release any information to me regarding your account number, so your information is safe. 

Once we have been notified of your payment through Paypal, we will ship your item(s) to the address you provided in your email.  We will also have the post office notify you by email that it has been shipped along with a tracking number for your convenience.

How do you handle out of stock items?
If your item is out of stock, you will not be billed until it is ready to ship. 
You will be notified by email of any out of stock items.  Out of stock items may take from 4-8 weeks to ship.

How will my package be delivered?
If you are local, you may make arrangements to pick up your order and avoid shipping costs. 

The U.S. Postal Service will be used to deliver all packages via Priority Mail.  They have lower rates for shipping.  Smaller sized orders under 5 pounds usually run around $7-9.  Larger packages may run around $12.00.  Flat box rates will be used if appropriate.  Sometimes it costs more to ship larger boxes this way.  Insurance is mandatory for a small fee, usually under $2.

Can I combine shipping and handling on multiple items?
In many cases, shipping and handling may be combined on items when it is possible to pack them safely together. 

What if an item is broken?
We try to pack your purchase as carefully as we can.  Your package will be insured through the US Postal Service.  You can notify me and I will initiate a claim and work with you to get you through the process.  An invoice will be included in your package.  You will need to take the package, broken item and the invoice to your local post office so they can verify damage.  You will be reimbursed within a short period of time by the post office in the form of a check. 

If you would like to order a replacement item, you will follow the instructions above to place another order. 

Ordering Information          J. Chapman Pottery
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